A good example that sets a great South Shore property manager apart from the rest is going the extra mile to make move-in as easy as possible for your new renter. On the other hand, it’s important to welcome your renter to their new rental home and provide them with the essential information they’ll need to make a smooth transition. By giving move-in tips for your renters, you can therefore build positive relations and good communication from day one and demonstrate that you care about your renter’s comfort and well-being. When a renter feels that their landlord genuinely cares about them, they are much more likely to put more effort into keeping their rental home clean and in good condition. It’s a win-win!
Send a Welcome Letter
Many things that a renter wants to know to settle into their new home quickly. You can make this whole process easier – and create some goodwill – by preparing a welcome letter for your renter that contains the vital information they will need.
For example, many renters need to set up utilities in their name when they move into a new rental home. Such information could take time and frustration to track down on their own. Instead, why not include a list of the local utility providers and their contact information in your welcome letter? You might also list which day garbage pick-up falls on and other relevant details. Providing this information to your renter is a tiny gesture they will appreciate very much.
It’s also a good idea to include a move-in checklist where the renter can document the property’s current condition. Not only is it helpful documentation to have on hand when your current renter moves out, but it can also make your current renters feel secure that their security deposit won’t be charged for damage they didn’t inflict. By proving yourself to be an honest and trustworthy property owner, you can gain your renter’s trust and encourage them to be a partner in protecting your valuable property.
A new important detail a renter will need to know is how to get a mailbox key, if one needs to be supplied to them, and where the mailbox is located. While some properties have mailboxes installed in the yard, others might have locked mailboxes down the street or even at a distance from the rental property itself. Place all mail-related information in your welcome letter to make your renter’s move-in experience easier. That way, your renter will not have to spend time tracking down information about the mail delivery service at their new address. Consider listing the website for the US Postal Service’s address change tool. Even though your renter can probably find this information, why not show them that you are taking into account their needs even before the questions arise?
Ultimately, if your lease documents don’t already do so, be sure to explain in detail how your renter can get ahold of you, what the expected response time is, and how they should pay rent and report maintenance issues. Even if you do have these instructions in your lease, it doesn’t hurt to copy them into your welcome letter, too. Lease documents can be overwhelming for some renters, who may not know where to look or how to read them. It is best to have information renters will use most often in more than one place for easy reference. Renters are far more likely to adhere to your communication preferences and pay their rent on time when they know what to do and clearly understand the expectations.
Because move-in day can be chaotic, send your welcome letter and information at least a week before the day arrives. That will give your renter time to read the information carefully and get set up in their new rental home more quickly.
Good renter relations are an integral part of effective property management. But it can also take time, disparaging from other things you could be doing to build your real estate business. Why not let the South Shore property management professionals do it for you? At Real Property Management Associates, we make renter relations a top priority. Contact us online today to learn more about this and the other great services we offer!
Originally Published on July 16, 2021
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.